Bilingual Account Representative

Mississauga, ON

Our client is one of the world’s largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value added services enable 120,000 resellers in more than 100 countries to efficiently and cost effectively support the diverse technology needs of end users.

Salary:

• Junior = $38k, plus 16% commissions

• Senior = $44k, plus 20% commissions

Perks:

• Full-time position, Monday to Friday 8:30am – 5:30pm (flexible hours)

• Medical/dental benefits after 3 months

• 2 weeks’ vacation + 4 personal days

Job Description

The Sales department is responsible for achieving Revenue and Gross Profit dollar targets by managing current customer base and developing new customers. Specific measurements include Answer Rates, Service Levels, Customer Satisfaction, Customer Product Mix, Margin Management, and Awareness and Capitalization of opportunities.

The primary focus of the Account Representative is to develop solid business relationships through proficient call handling, effective communication, probing, negotiating and closing. Their primary focus is on account growth and development within an account base. Utilizing outbound calls, Account Representatives are expected to develop a specified customer base and prospect incremental business in order to attain growth objectives and increase customer breadth.

Account representatives are also required to consistently meet monthly productivity goals: including call quotas, quality service metrics and team performance. A key responsibility will be to gain understanding of the reseller needs, have and in-depth knowledge of technical product lines and provide a timely response and professional service.

Essential Duties & Responsibilities Required

• Focus on account growth & development within account base

• Performs outbound calls to a specified customer base and prospect incremental business in order to attain growth objectives

• Achieve outbound calling goals

• Achieve KPIs (Key Performance Indicators) that support corporate initiatives (specified on a quarterly basis)

• Consistently meet productivity objectives and customer satisfaction

• Effectively negotiate Tech Data gross margin (when appropriate)

• Receive and effectively handle inbound customer communication (phone, fax, email)

• Up-sell to existing customers

• Meet financial goals while maintaining and expanding product mix and market share

• Liaise with outside sales to develop strategies, relationships and service levels

• Meet monthly productivity goals – Includes call quotas, quality service metrics, team performance

• Attend appropriate vendor training/seminars

• Liaise with other departments on behalf of customers

Qualifications

• Bilingual English & French with communication skills (oral/written)

• Post-Secondary Diploma

• Sales /Marketing Customer service skills in a Call Center/Retail in Computer Industry environment

• Ability to work well in a team

• Ability to handle multiple priorities and work in a fast paced environment

• Probing, negotiating, closing

• Technology Savvy- Knowledge of Software and Hardware products.

To apply for this position, please email your resume and cover letter to admin@quitterlequebec.com and mention ad number QLQ 00010. Only retained candidates will be contacted

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Bilingual CSR/Order Desk

Mississauga

Salary: $42k-45k

Perks:

• 2 weeks’ vacation (non-negotiable)

• Medical, Dental, Vision 100% company paid benefits after 3 months

• Sick day program, 6 sick days per year

• Company planned events, potlucks, Jays games, TFC games, Christmas party, etc

• RRSP matching program 5% (after 1 year)

Position:

• Taking anywhere from 35-65 calls daily from customers

• Entering orders/dispatching information into Salesforce software and coordinating with the warehouse for orders/shipments

• Follow up correspondence with customers, suppliers, team members regarding various issues i.e. inventory transfers between branches, stock orders, checking inventory in the US, quotes.

• Track shipments, correction requests, generate quotes and process all faxed orders and quote requests.

Qualifications:

• Quebecois French preferred

• Excellent multitasking skills, high volume order entry

• Prefers someone with no industry based experience who they can train

• Quick learner

• 2 years of previous customer service experience an asset

To apply for this position, please email your resume and cover letter to admin@quitterlequebec.com and mention ad number QLQ 00015. Only retained candidates will be contacted

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Bilingual Customer Service Representative

Mississauga, ON

Salary: $45-47k

Perks:

• 2 weeks’ vacation (pro-rated for 2016)

• Benefits after 3 months

• RRSP after 1 year, matching up to 3.5%

• Monday to Friday, 8am-4:30pm (must be able to work until 5pm when one of the other team members is on vacation)

• Small office environment (total of 10 employees in building)

• Business casual, with casual Fridays

Requirements:

Fully Bilingual – Excellent communication skills English and French (written and spoken)

Minimum 3 years of customer service/order desk experience

Assets:

• SAP (or any ERP) experience is definitely preferred

• Strong team player

• Strong multi-tasker

• Excellent telephone etiquette (good customer service skills)

• Ability to work with a small team

• Hard-working and detail oriented

• Ability to travel (very minimal, but CSR will occasionally go on site visits with the Sales Reps)

To apply for this position, please email your resume and cover letter to admin@quitterlequebec.com and mention ad number QLQ 00020. Only retained candidates will be contacted

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Bilingual Data/Order Entry Associate

Mississauga, ON

Hiring ASAP

Salary: $35k + bonus ($5000 Bonus)

Perks:

• 2 weeks’ vacation

• Benefits after 3 months

• RRSP after 1 year

• Monday to Friday, 9am – 5:30pm

• Bonus is up to $6k

Requirements:

• Fully Bilingual – Excellent communication skills English and French (written and spoken)

• 3-5 years of customer service experience, working with a product a definite asset

• Minimum high school education

• Strong telephone etiquette (good customer service skills)

• Ability to work both independently and in a team environment when necessary

• Previous customer service background an asset

Summary:

Supports the manufacturing and repair processes, serving primary as an order entry / customer liaison for Operations. This position is responsible for entering order and contacting customers and clarifying incoming orders and providing both exceptional service and support to the customer as well as the production and service teams.

Key Accountabilities:

• Make outbound calls regarding order questions, new impressions, order clarification etc…

• Identify and maintain the location and status of orders on the production floor

• Assist in expediting orders as required

• OE tasks as necessary (enter orders NEW, REMAKE, SERVICES).

• Process credits.

• Other duties as required

To apply for this position, please email your resume and cover letter to admin@quitterlequebec.com and mention ad number QLQ00025. Only retained candidates will be contacted